ISO / TN 16949 and ISO 9000:2000
The Company complies with all legislation relevant to the electronics and specialist ink industries, to the Health and Safety at Work Act 1974 and to the COSHH Regulations and its assessment procedures. It is the Company's belief that, in operating this Quality Management System, it will meet the requirements of its customers and industry and ensure that all of its products have been manufactured to a consistent specification. The Company recognises the need of the market for quality and fitness for purpose of the products supplied to it and is registered to ISO 9001/2000. A further demonstration of the Companies commitment to ensuring customer product quality is seen in our conformance to the ISO 16949 standard for the automotive industry.
This Quality System, which is subject to regular review, assures customers that all products have been manufactured under the control of this System to a consistent specification.
GWENT ELECTRONIC MATERIALS LIMITED (The Company) was founded in 1988 to provide sophisticated, cost effective electronic materials for structural, functional or decorative applications.
The Company is proud of its record of designing, manufacturing, supplying and using high quality, specialist inks, and ink materials, for the electronics and other industries to agreed delivery schedules. Its Customers range from Small Businesses to Large PLC's.
In support of its status in this chosen field, the Managing Director, a qualified chemist has many years of relevant industrial experience. He is a member of the Institute of Ceramics, The American Ceramic Society and the Institute of Materials. The Technical Director and the General Manager are both chemists with many years of experience in all aspects of the industry. The Company is a member of the International Microelectronics and Packaging Society. The Company has a wealth of technical expertise and experience and operates professionally to recognised codes of practice.
The company's research and development achievements include 7 SMART Awards 5Link Awards and 4European Awards from UK and E.U. funded research and development projects. Research at Universities and the subsequent publication of many scientific papers ha been wholly supported by the company.
An essential requirement of the continuing maintenance and development of the company's quality objectives is the installation of a quality system registered to ISO 9001/2000 and ISO 16949.
Product Quality is an essential element in the Company's approach both to its production methods and to the market place. It has already established a reputation for its quality of product and speed of service, and it is continually seeking additional ways by which it can improve both its products and services.
It is the Company's express intention to do all that is reasonably practical and necessary to ensure that the concept of Quality Assurance is vigorously promoted, enacted and pursued in the design, manufacture and sale of all of its products.
Recognising the need of the market for quality and fitness for purpose of the Company's products, it is Company's policy to implement and to operate fully a Quality Management System to ISO/TS 16949 particular requirements for the application of ISO 9001:2000 International Standards through registration and annual review.
The Company complies with all legislation relevant to the electronics and specialist ink industries, to the Health and Safety at Work Act 1974 and to the COSHH Regulations and its assessment procedures.
It is the Company's belief that, in operating this Quality Management System, it will meet the requirements of its customers and industry and ensure that all of its products have been manufactured to a consistent specification.
Business Policy Manual Extract.
GWENT ELECTRONIC MATERIALS LIMITED (The Company) has developed and installed a documented Quality Management System that will ensure that its products and services will meet the requirements of its Customers. It will operate to the standard as set out in ISO/TS 16949 and ensure that all staff is fully conversant with the standard and the requirement for its implementation and maintenance.
The Company has arranged its affairs in such a manner as to allow a person within the organisation full authority and responsibility to ensure that the requirements of ISO/TS 16949 are maintained. Internal Auditors have been trained to undertake the audit requirements of the Standard and the Company allocates the appropriate amount of time Where employees have specific quality responsibilities, the Company has arranged their work schedules to allow them the authority and responsibility to carry out such duties effectively.
Business Procedures Extract.
4.0 Quality Management Systems
The Quality Management Systems ensures that an authorised person reviews all documents for adequacy. The procedures also provide for ongoing review to control their issue and distribution to relevant personnel and to maintain their currency.
Records are maintained and review is undertaken through the Management Review Meeting and Internal audit.
4.06 Quality Records
To support the quality system, documentation in the form of manuals, instructions and records are available and controlled. Clearly defined procedures have been established for this purpose. Records are stored in such a manner as to prevent their deterioration and to allow easy retrieval. They provide evidence of the effective operation of the Quality Management System and are retained for an appropriate period.
5.01 Management Responsibility
The Managing Director has defined and documented the policy, goals and objectives for achieving, and commitment to, quality in the Business Plan and in the form of a formal statement they are approved.
The Quality Policy is reviewed during the Management Review Meeting for the purpose of verifying the following:
~ measure against Company goals
~ review of Customer's needs and expectations
~ identifying any new Customer requirements
Where relevant, the Quality Manager will revise the Quality Policy Statement for authorisation by the Managing Director and distribute it within the Company.
5.02 Management Review
The Management Review Meeting (QMF 72) is recognised as a vital component in the Quality system in the smaller Company and this has been given due recognition. It will review, as specific agenda items: -
" Previous minutes and outstanding actions
" The Quality Policy Statement and Environment Policy
" The Quality System (all sections)
" Product and Process Audit Trends
" Quality and Productivity Improvements
" Customers Concerns
" Corrective and Preventive Actions
" Deviations and Concessions
" Cost of poor Quality
" 100% delivery performance by the Company and suppliers
" Customer Satisfaction
" Review of quality objectives
" Summary of Business Plan Objectives
" Continuous Improvements
" Contingency Plan
" Laboratory Manual
Management Reviews form part of the total Management control procedure and include quality matters as formal agenda items. Actions arising will be minuted for follow up.
Minutes will be kept for a minimum of three years.
6.0 Resource Management
Documented procedures for training have been developed and installed covering all employees. Identification of future training needs is a subject covered by the Management Review Meeting and records of all relevant training are maintained (QMF 01).
7.0 Product Realisation
7.01 Contract Review
The Customer's requirements are reviewed and recorded and differences between these requirements and the product or service to be provided are highlighted. Suitable records will be kept.
This information will be used to assess the Company's ability to meet the Customer's needs. Contractual requirements will be evaluated against current resources to ensure the capability exists to fulfil the contract.
7.04 Design projects
Control will be through the development plan, which will reduce the project into phases with defined input, output, and verification. The interrelationships between the involved parties will be established to organise the plan and to define, check and document progress as specified in the Company's procedures.
7.05 Production Control
To ensure effective control of the production process, a planned procedure is operated. It will be in written form where its absence could affect quality. This involves the evaluation and control of the required resources including: -
" Work Instructions, where necessary
" Inspect and Measure Equipment
" Representative standards will be used where practical.
" are Records maintained as appropriate?
7.08 Purchase Orders
To control materials and product purchases requires procedures that ensure that the specified requirements are met. These procedures are in place and will minimise risks from incompetent suppliers. Release of materials and product before the completion of all required procedures have been completed is controlled and documented. The procedures cover specification at the purchase order stage and Suppliers are fully aware of the Company's requirements. Specific instructions controlling order placement by telephone and raising purchase order amendments are in place.
7.10 Receiving Inspection
Testing procedures are in operation to establish and maintain the highest possible level of confidence at an acceptable cost. Control is based on a policy of prevention, and the inspection activities are related to control our suppliers.
7.11 Calibration Control
As the conformance of the product is indicated by inspection and test measurements, it is essential that the equipment employed on these tasks is accurate. To this end control procedures have been instituted requiring calibration and control of specified measuring equipment on a planned basis (QMF 05). Activity is documented.
8.0 Measurement, Analysis and Improvements
8.02 Internal Systems Audits
Formalised procedures are in place to enable management to assess the efficiency of the Quality System and to identify any weakness. Each element of the standard is studied annually (QMF 02) by employees who have been trained in the workings of the system. Where practical, auditors will not inspect their own areas and the results of the audit with details of any non-compliance and subsequent corrective action will be documented (QMF 03) and become the subject of Management Review. The results of the audit will be conveyed to the employees responsible for the area under assessment and to Quality Assurance Systems Limited.
8.03 Product and Process Audits
Procedures are in place to ensure that the inspection or test status is immediately apparent of products or services. Where items are found to be out of compliance with the approved standard, procedures operate to identify such items and isolate them for rework or revision.
8.05 Nonconformance Control
To prevent the inadvertent use or installation of products that do not conform to specification, a procedure is in operation to identify such products and clearly signal their status.
Such categories concerned would include: -
" Rework or repair to specification
" Await Concession
The procedure is documented and authority to deal with the non-conforming items defined.
8.06/07 Corrective Action and Preventive Action
Procedures have been established to document, investigate, verify and subsequently correct non-conforming products and to document action taken. Corrective action is determined by authorised employees and delegated where necessary. Documentation arising from this procedure is used as a basis for improvements and forms an element in the Management Review.